Reviews are located in the Reportings section of https://my.mobilosoft.com/ which show an analysis of the reviews shared on the store's Google and Facebook.

Start by applying filters to the dashboard according to what data you would like to see.

The dashboard is divided in the following criteria and they all depend on the timeline chosen previously to view results.

This shows you how many reviews were received in total.

This gives you an average of all the star ratings out of 5 stars.

This percentage will show you how many reviews were responded. A 100% means all reviews were responded and that should be your aim.

This is an average of the total number of hours taken to answer reviews.

This graph shows how many reviews were received in blue and how many of them were answered in green. Ideally these two will be equal to each other as it is reflected in the "Answer rate on period" aswell.

The ratings distribution indicates the amount of ratings given in that period.

This graph shows how review stars were distributed over the period of time chosen.

This chart shows how many of your locations are in each Net Promotor score status if we only take into accounts the reviews received during the period selected.

These two data platforms indicate the score, which is calculated by multiplying the number of reviews by the average rating of the selected period. Then stores are ranked by top locations and bottom locations.

Progression is calculated based on score at the start of the period and at the end of the period. This is calculated by multiplying the number of reviews by the average rating of the last 6 months. Then stores are ranked depending on their progression.
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