The FAQ functionality is available to all clients whose Store Locator pages we manage.
Note for CS users: FAQ sections are not visible by default. You must first activate them on your end via Admin Hub > Sites to make these new sections accessible.
Once the feature is activated, two levels of configuration are possible:
SL homepage FAQ: configurable from Hub > Settings.
FAQ for each store's SL pages: individually configurable from Hub > Establishment.
This guide outlines the different steps involved in setting up and managing these FAQs.
1. FAQ – Homepage
1.1 Access the FAQs
Go to Hub > Settings.
Open the FAQ Management section.
The table displays all the FAQs that have already been configured.
1.2 Add a FAQ
Click on the "+" button in the top right corner of the table.
The creation form opens.
1.3 Configure the FAQ
Enter the various parameters:
Display order
Specify the display order to determine the position of the FAQ relative to other questions/answers.
Activation: Check the Enabled option to allow the FAQ to be displayed on the homepage. A disabled FAQ remains saved in the Hub, but is not displayed on the website.
Language and translation: Use the language selector to fill in the question and answer in the different languages available.
The automatic translation button can also be used to generate translations.
Question: enter the question that will be displayed to the user.
Answer: Provide the answer associated with the question.
Then click Save. The FAQ will appear in the table.
1.4 Modify or delete a FAQ
From the table, it is possible to modify or delete an existing FAQ.
Only FAQs marked as activated are displayed on the homepage.
2. FAQ – Establishment
Managing an establishment's FAQs works in the same way as for the homepage.
Access the FAQs of an establishment
Go to Hub > Establishment.
Select and then edit the establishment in question.
Open the FAQ Management section.
The FAQs created from this section are specific to the selected establishment and are displayed only on its SL page.
The same actions are available: add, activate, display order, translate, modify and delete.
🚀 FAQ & SEO/GEO
FAQs make your Store Locator pages more useful for visitors, while also making them easier for search engines and AI to understand.
By adding clear questions and answers, you make important information about your locations easier to access and improve their visibility in local searches and AI-generated answers.
With this feature, we continue to evolve the Store Locator to meet new search behaviors and the latest developments in AI.
📖 Learn more
Don’t have a Store Locator yet? Discover why it has become an essential tool for improving your local visibility, SEO, and presence in AI-powered searches in our dedicated blog article: 👉 Discover all its benefits in our dedicated Mobilosoft blog article.