Objective
This process explains the steps required to create an Apple Business Connect account, now integrated into Apple Business, in order to manage a company's locations on Apple Maps.
Apple Business allows organizations to centralize and update the information displayed on Apple Maps, including business names, addresses, opening hours, phone numbers, websites, photos, and other useful location details.
1. Prerequisites
Before creating the account, make sure you have the following information available:
First and last name of the account owner
Professional email address
Phone number capable of receiving verification codes
Date of birth
Full address
Official company name
Official company address
Company website
D-U-N-S Number (if available)
Official company documents if requested by Apple
Access to DNS settings if domain verification is required.
Recommendation: Use a professional email address associated with the company's domain rather than a personal email address.
2. Creating an Apple ID
If you do not already have an Apple ID, you must create one first.
Steps
Go to the Apple ID creation page.
Complete the required information:
First name
Last name
Country
Date of birth
Email address
Password
Phone number.
Click Continue.
Apple will send a verification code to the provided email address.
Enter the code to verify your email address.
Apple will then send a second verification code to your phone number.
Enter the code to complete the account creation.
Once completed, your Apple ID will be ready to use with Apple Business.
3. Creating an Apple Business Account
Step 1 – Access Apple Business
Sign in using your Apple ID.
Step 2 – Accept the Terms and Conditions
During your first login:
Read the Terms of Use.
Confirm that you are authorized to accept them on behalf of your organization.
Click Accept.
Step 3 – Set Up the Account
Apple may offer different setup options.
Recommended Option :
Create or use an Apple account linked to your company.
This option helps separate business and personal use.
Alternative Option
Continue using an existing Apple ID.
This option may be used if the Apple ID is already associated with the company and approved internally.
4. Personalizing the Experience
Apple may ask how the platform can help your organization.
Select: Manage Location Information
This option allows you to manage your business locations displayed on Apple Maps.
Then select your company size:
Fewer than 10 employees
10 to 500 employees
More than 500 employees.
Click Finish or Skip.
5. Organization Information
Complete the required information:
Official organization name
Professional email address
Website
Country / Region
Full address
City;
State / Province
Postal code.
If you are an agency or partner managing locations on behalf of a client, select the option indicating that you are a third-party agency or partner.
Click Next.
6. Organization Verification
Apple requires organization verification before granting access to all features. Several verification methods may be available.
Method 1 – Business Identifier
Apple may request:
A D-U-N-S Number
Or another official company identifier.
Method 2 – Domain Verification
Apple may require adding a TXT record to the company domain's DNS settings.
This step usually requires assistance from your IT team or domain administrator.
Method 3 – Official Documentation
Apple may request official company documents such as:
Business license
Tax document
Company registration document
Proof of business existence.
Important Note : Verification may take several business days. It is recommended to start this process as early as possible to avoid delays.
7. Creating or Claiming Locations
Once the organization has been verified, locations can be managed.
Scenario 1 – The Location Already Exists on Apple Maps
Search for the location in Apple Business and request ownership.
Apple may require additional verification to confirm your authorization.
Scenario 2 – The Location Does Not Yet Exist
Create a new location and provide:
Location name
Full address
Phone number
Website
Primary category
Opening hours
Photos
Logo
Additional information, if available.
8. Best Practices for Locations
To maintain high-quality Apple Maps listings:
Ensure the business name is consistent with other platforms, especially Google Business Profile.
Use a complete and properly formatted address.
Verify that the phone number is active.
Keep opening hours up to date.
Choose relevant categories.
Upload representative photos.
Link to the correct local website page whenever possible.
Keep information consistent with the Mobilosoft platform.
9. User Access Management
Once the account is created, additional users can be added.
Recommended roles include:
Administrator
Manager
Limited Access User.
Best Practice: Avoid relying on a single user account to manage the entire platform in order to reduce the risk of losing access.
10. Important Checks
Before finalizing the process, verify that:
The Apple ID is linked to a professional email address.
The organization has been successfully verified.
Domain access or official documents are available if required.
Locations are assigned to the correct organization.
Location information is consistent across all platforms.
User permissions are properly configured.
The IT team is informed if DNS validation is needed.
11. Final Checklist
Before considering the Apple Business account fully operational, confirm that:
The Apple ID has been created.
Two-factor authentication is enabled.
The Apple Business account has been created.
The terms and conditions have been accepted.
The organization information has been completed.
The organization has been verified by Apple.
The locations have been created or claimed.
The main business information has been completed.
The required users have been added.
Access permissions have been properly configured.
The information is ready to be synchronized or monitored within Mobilosoft.
12. Post-Creation Monitoring
After the account is created, regular monitoring is recommended to verify:
The visibility of locations on Apple Maps
The accuracy of displayed information
Any address or opening-hours issues
Locations awaiting validation
Potential duplicate listings
Support requests that may need to be submitted to Apple.
Regular monitoring helps ensure a reliable and consistent local presence on Apple Maps.