⚙️ Accessing Settings
The Settings section allows you to configure features that can later be used in the Locations, Inbox, and Campaigns menus (depending on your access rights).
👉 To access it:
Open the left-hand menu
Click on Settings
Then select AI and Canned Answers
💬 Using Pre-recorded responses
When you access this section, you will land on the Settings for pre-recorded responses page.
There, you will find:
A list of saved replies
A search bar to quickly find replies using keywords
👉 Best practices:
A saved reply can be used as a base
⚠️ Always customize each reply according to the customer review
🛠️ Creating a Reply Template
Click on the ➕ icon to create a new reply
Fill in the required fields in the form
Add a title
Add your content
Add a tag to make future searches easier
Carefully review your content
Click Save to confirm
👉 AI can be used in several areas:
📍 Location Hub
Allows you to:
Generate or enhance a location description using AI
📢 Campaigns Hub
Allows you to:
Generate content for your marketing campaigns
⭐ Reviews Hub
Allows you to:
Respond to customer reviews automatically using AI
✅ When to use what?
Saved Replies:
👉 To save time on recurring responses
👉 Must always be customizedAI:
👉 To quickly generate content
👉 Ideal when you need inspiration or want to save time
Using Saved Replies and AI together helps you optimize your time while maintaining high-quality responses.
👉 Saved replies provide a consistent and structured foundation, while AI brings flexibility and speed to content creation.
⚠️ Keep in mind: reviewing and personalizing your responses is essential to ensure relevant and appropriate communication in every situation.