This feature allows you to respond efficiently to customer reviews while maintaining a professional, consistent tone aligned with your brand image.
Why respond to reviews?
Responding to customer reviews is essential to:
strengthen your online reputation
improve your local visibility
enhance customer relationships
Why use GenAI?
With GenAI, you can:
quickly generate relevant responses
structure your replies in a professional way
optimize your interactions for local SEO
How to proceed
1. Access the Review Hub
Go to the Review Hub
2. Identify reviews to respond to
Use the “Not replied” filter
Sort reviews by:
channels (Google, Facebook…)
score (rating)
date
👉 This helps you prioritize your responses effectively.
3. Generate a response with AI
Click on the selected review
Click on “Generate AI response” 🤖
⚠️ No keywords are required: the AI directly uses the content of the review.
4. Review and customize the response
Once the response is generated:
Carefully review the content
Ensure it aligns with your internal guidelines
Adjust it if needed to match your tone and specific requirements
5. Publish the response
Click on “Reply” to publish the response on the selected platform
👉 The response becomes immediately visible to the customer and other users.
Best practices
Always remain polite and professional
Personalize AI-generated responses
Adapt your tone depending on the type of review (positive, neutral, negative)
Respond quickly to maximize impact
GenAI helps you respond faster and in a more structured way while ensuring consistent communication.
Your review and personalization remain essential to maintain strong customer relationships and reinforce your brand image.