Online customer reviews are at the heart of your e-reputation. On platforms like Google and Facebook, they directly influence how your brand is perceived.

The Review Reporting module provides a clear, centralized view of customer satisfaction. Use it to analyze performance, identify areas for improvement, and effectively manage your review strategy. With key indicators, custom filters, and intuitive navigation, you have all the tools needed to optimize your brand image and make data-driven decisions.
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The filters at the top of the module allow you to customize your reports according to your specific needs.
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Filter data based on your custom categories.

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Select one or multiple points of sale.

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Filter reviews by platform (Google, Facebook, etc.).

⇒ Best for: Measuring performance per specific social channel.
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Define the analysis timeframe (e.g., month, week, custom dates).

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Removes all applied filters and returns to the global overview.
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Activates your selected filters and updates the reporting data in real-time.
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For an effective analysis, keep these tips in mind:

✅ Refine your data: Use filters to avoid being overwhelmed by too much information.

✅ Identify trends: Always analyze by time period to spot patterns in customer feedback.

✅ Benchmarking: Compare your top-performing locations against those that need improvement.

✅ Explore insights: Experiment with different filter combinations to uncover hidden data.