This user guide accompanies you in using the ChatBot feature for reviews reporting on the My Mobilosoft platform. Thanks to this ChatBot, save time by obtaining quick and actionable insights, without having to manually navigate through complex reports.
What is it, more precisely?
The ChatBot is an intelligent assistant designed to provide a quick and clear overview of customer reviews on different establishments, based on reviews reporting data.
This chatbot is designed to:
Facilitate decision-making by providing real-time data.
Ensure effective monitoring of online reputation.
Compare establishments based on customer satisfaction, in order to identify strengths and areas for improvement.
Main Features
The ChatBot offers advanced features to optimize your e-reputation management:
Identification of establishments that have received the most positive reviews.
Search and access to rankings of establishments according to their e-reputation.
Identification of establishments with the highest rate of negative reviews.
Identification of establishments with an overall negative reputation.
Dynamic comparison of positive and negative review rates.
Multilingual responses adapted to the user's language.
Clear visualization in the form of synthetic lists, simple graphs, or tables for easy analysis.
How to Interact with the ChatBot?
Here are some best practices to get relevant responses:
Ask a clear question
Examples:
What are the establishments with the best reviews this week?
Show me the least well-rated establishments in Spanish.
the language if necessary
The language is automatically detected based on your user profile settings.
The ChatBot is multilingual. It understands and responds in the following languages:
🇫🇷 French
🇬🇧 English
🇳🇱 Dutch / Dutch
🇪🇸 Spanish
🇮🇹 Italian
🇵🇹 Portuguese
Examples:
Show me top-rated establishments in English
Ver los establecimientos con más críticas negativas
Add filters if needed
You can filter by list of establishments, the relevant channels, and the period you want for a more precise view.
Where to Find the ChatBot on the Platform?
To access the chatbot, follow these simple steps:
Log in to the My Mobilosoft platform
Access the Reporting hub
Open the Reviews section
A chat icon appears on the screen at the bottom right
Click on the icon to open the chatbot and start asking your questions
Note: The chatbot is available on the web version of the platform.
In summary, the ChatBot Reviews Reporting is a powerful tool for effectively managing the e-reputation of your establishments. By following these guidelines, you will obtain quick and relevant insights.
Do not hesitate to use it regularly for proactive monitoring.
The Mobilosoft support remains at your disposal for any additional questions😊.