This feature allows you to respond efficiently to customer reviews, while maintaining a professional and consistent tone.
Responding to reviews is essential to:
Strengthen your online reputation
Improve your local visibility
Enhance the customer relationship
Thanks to GenAI, you can:
Quickly generate appropriate responses
Structure your responses in a professional manner
Optimize your interactions for local SEO
How to proceed?
Access the Reviews Hub
Identify the reviews to process
Use the “Not replied” filter
Sort by platform (Google, Facebook), by score or by date
👉 This allows you to efficiently prioritize your responses.
Click on the relevant review and click on “Generate AI response” 🤖
Review and adapt the response
Once the response is generated:
Take the time to review it carefully
Make sure it matches your specificities and your internal policy
adjust it if necessary so that it perfectly reflects your tone
Click on “Reply” to publish the response on the relevant platform.
👉 The response immediately becomes visible to the customer and other internet users.
Why use GenAI for your reviews?
Time saving
Consistency of tone
Improvement of your brand image
Positive impact on your local visibility
We hope this guide will help you respond to your customer reviews with greater fluidity and consistency.
GenAI assists you with drafting, but your review and personalization remain essential to preserve the quality of your customer relationship.
For any assistance request, we remain at your disposal.😊
Good management of your reviews and best wishes 💬