🎉 A new release has arrived!
Because a high-performing platform is constantly evolving, this new update focuses on a few key improvements designed to enhance your experience. It also includes significant technical optimization to make the platform even more efficient, reliable, and seamless.
Discover all the changes in this release ✨
1.New products
FAQ integration into the platform
2.Improvement
Hub Reporting: encompasses all establishments, regardless of their status.
Optimizing address and contact management to avoid duplicates and ensure establishment visibility
Improved handling of empty information recommendations in the Reviews Hub
1. Nouveauté
FAQ integration into the platform
The FAQ functionality is available to all clients whose Store Locator pages we manage.
Once the feature is activated, two levels of configuration are possible:
SL homepage FAQ: configurable from Hub > Settings.
FAQ for each store's SL pages: individually configurable from Hub > Establishment.
This guide outlines the different steps involved in setting up and managing these FAQs.
FAQ – Homepage
a. Access the FAQs
Go to Hub > Settings.
Open the FAQ Management section.
The table displays all the FAQs that have already been configured.
Add a FAQ
Click on the "+" button in the top right corner of the table.
The creation form opens.
b. Configure the FAQ
Enter the various parameters:
Display order
Specify the display order to determine the position of the FAQ relative to other questions/answers.
Activation: Check the Enabled option to allow the FAQ to be displayed on the homepage. A disabled FAQ remains saved in the Hub, but is not displayed on the website.
Language and translation: Use the language selector to fill in the question and answer in the different languages available.
The automatic translation button can also be used to generate translations.
Question: enter the question that will be displayed to the user.
Answer: Provide the answer associated with the question.
Then click Save. The FAQ will appear in the table.
c. Modify or delete a FAQ
From the table, it is possible to modify or delete an existing FAQ.
Only FAQs marked as activated are displayed on the homepage.
FAQ – Establishment
Managing an establishment's FAQs works in the same way as for the homepage.
Access the FAQs of an establishment
Go to Hub > Establishment.
Select and then edit the establishment in question.
Open the FAQ Management section.
The FAQs created from this section are specific to the selected establishment and are displayed only on its SL page.
The same actions are available: add, activate, display order, translate, modify and delete.
2. Improvement
2.1. Hub Reporting: encompasses all establishments, regardless of status.
The Locations, Campaigns, and Reviews reports now offer a more comprehensive view of your data: the Locations filter includes all your locations, regardless of their status, including closed locations. This aligns the scope with that of the Inbox Hub, ensuring greater consistency in your reviews and metrics.
No change to interface or navigation: you continue to use your reports as you do today, with a more complete scope of establishments.
2.2. Optimizing address and contact management to avoid duplicates and ensure establishment visibility
This update includes an improvment in the management of establishment addresses and contacts: we have optimized their processing to avoid duplicates and ensure the visibility of all establishments concerned on the platform.
2.3. Improved handling of empty information recommendations in the Review Hub
The handling of empty edit suggestions in the Review Hub has been optimized: the status of notifications now updates consistently after processing, ensuring reliable display in the relevant section.
If you decide to submit an empty information suggestion:
A message is displayed indicating that the location was not updated because the suggestion is empty.
And this recommendation is now correctly in the Skipped section.